Configuration Process

Coordination and Management

Pilot Program

Staging and Configuration

Staging and Configuration Centers
Centers such as these, which were designed and are using tools created by the Countdown technical team, automate the configuration & staging process. The device integration and software configuration is now automatically performed in advance of site work. By implementing our software automation tools, these centers can eliminate errors and greatly increase the productivity of the field technician when they arrive at project sites.

Automated Implementation Tools
Countdown’s goal is to make our clients more profitable by increasing their sales and lowering their costs. Sales increase because our clients can complete more projects, regardless of complexity, faster, better and cheaper than any of their competitors. Costs decrease because Countdown UASA tools, processes and services allow our any field-force to instantly become “virtual experts” at whatever tasks they are assigned. The UASA technology will automate the setup, configuration and testing of any equipment that is configured via a console port, including client/servers systems, wireless devices, networking equipment such as: hubs, routers, switches, as well as voice products like PBX’s, carrier switches, etc. Setting the process up is very quick; requiring hours not days or weeks, as it simply captures how an expert would performs the task in the field. UASA tools simulate the various problems likely to occur in the field and captures how the expert handles the situation. The UASA Server distributes that knowledge and client specific information either to the Configuration Center or to the field force via “Data-Packages”.

Countdown provides its clients with electronic access to specific configuration data including asset tracking, inventory receipt, shipping status, configuration and installation status. Similarly,Countdown’s customers have the ability to communicate requested configuration changes electronically.

Countdown’s automated configuration tools eliminate the likelihood of keyboard entry errors and variations during configuration, thereby reducing long-term support issues caused by having different staff handling configurations. In addition, a database is created reflecting all Components configured by Countdown. If an audit is required, it can be produced instantly. If a component fails in the field, it can be replaced and regenerated exactly as originally specified within minutes.

If one were to draw analogies to a typical manufacturing business, Countdown’s UASA software and process results in a higher yield from an organization’s resources. This also results in standardized documentation, testing procedures and asset tracking.

Experienced Field Operations
The Countdown field operations group is responsible for delivery of all of Countdown’s product and service offerings. This group of implementation experts is responsible for managing and executing work at the client site. This team brings together a broad set of skills and a deep base of knowledge of the deployment business.

Effective Project Management
Countdown will assign, for each project, a Project Manager who will be the single point of contact and owner of overall responsibility for all aspects of the project. Countdown’s Project Managers coordinate and take responsibility for managing the logistics and details of each project. These professionals team-up with the account management team and engineering group. They are well versed in the Countdown approach to automating large-scale rollouts.