Enterprise
Voice & Telecommunications Services
COUNTDOWN/UNITELL
provides telecommunications consulting and contracting services:
- Telecommunications
project planning and design
- Project
Management
- PBX
integration
- Call
accounting and answer detection
- Satellite
system design and installation
- Auto
attendant integration
- Computer
telephony
We
provide superior service, equipment and competitive pricing for all mediums
of communications.
Experience
is critical for telecommunications project planning and design. We employ
teams of experienced individuals with up to 20 years of experience in
the communications field. Project planning and design include:
- Consulting
– Defining the most efficient and cost effective communications solutions.
- Integration
– Will this system be integrated to your PBX or data network?
- Call
Accounting – How will these calls be billed to your customers?
- Analysis
– Are you reaching your full potential?
From
consulting and design, to project implementation, we provide a turnkey
solution for all your communication needs. Our team is certified and highly
experienced in the following areas:
VOICE:
NORTHERN TELECOM:
PBX Consulting, Implementation & Disaster Recovery
NORTHERN TELECOM SL-100
NORTHERN TELECOM MERIDIAN ONE OPTION 11-81
NORSTAR ELECTRONIC KEY PHONE SYSTEMS
FUJITSU:
FUJITSU STARLOG II PBX
FUJITSU 196 PBX
FUJITSU 960
FUJITSU FOCUS ELITE PBX
TRADING
ROOM EQUIPMENT:
V-BAND VIAX DIGIT TURRETS
V-BAND VK 60 TURRETS
PLANT EQUIPMENT TURRETS
PLANT EQUIPMENT E911 TELEPHONE SYSTEMS
PERIPHERALS
:
PAGING SYSTEMS
UPS AND BATTERIES
CALL
ACCOUNTING SYSTEMS: Call Accounting System Consulting, Installation
& BillingRecovery
CINTECH
TELEMATE TELERATE
MYSOFT
VOICE
MAIL & INTERACTIVE VOICE RESPONSE SYSTEMS:
MERIDIAN MAIL
VMX
NT STARTALK VOICE MAIL
DIGITAL SPEECH
TALKX
VOICE
NETWORK SERVICES:
24/7 Emergency Phone Support: When needed, emergency support is always
available to our customers, 24 hours a day, 365 days a year. Should you
require technical support, just call! Our after hours notification system
will respond to you in minutes.
User
Guides & training will be available and will be provided to users
for their telephone system.
In
addition, we will spend all the time that is required to train you and
your staff. We will provide telephone systems, voicemail systems, CTI,
voice and data cabling, call accounting, paging and background music,
message on hold, local and long distance services and more.
SERVICES:
- Call
Centers
- Data
Networks – LAN/WAN applications
- Local
& Wide Area Beeper Systems
- Customer
Services Seminars
- Video
Conferencing
- Voice
over IP
- PC
– based PBX
ADDITIONAL
PRODUCTS & SERVICES
Contact our Sales & Marketing Staff to find out how these products
and or services can be a financial plus for your company.
- Dedicated
Interstate Rates as low as 1.5 cents per minute
- Super
Aggressive Loops
- Line
Charges discounted 10 to 25 % lower than the major carriers
- Credits
rewarded for any referrals
- Free
Traffic Monitoring and Customization of Calling Plans for maximum
savings
- Dedicated
Account Managers assigned for personalized service
- Voice
T-1’s
- Data
T-1’s
- Integrated
T-1’s
- PRI’s
- POTS
Lines
- DSL
- ADSL
- Voice
Over Internet (VOIP)
- Hardware
- Point
to Point T-1’s
- Frame
Relay
- Virtual
Private Networks
Countdown
Technologies provides the following services as a team member under the
EDS GSA Connections Contract :
Voice
Communications
- PBX
Installations
- Wireless
PBX Installations
- Microwave
System Installations
- Messaging
Systems Installation (Voice Mail)
Data
Communications
- LAN
Installations
- Wireless
LAN Installations
- Messaging
System Installation (Unified Messaging Systems)
Cable
and Wire Management
- Installation
of Backbone Cable
- Installation
of Station Cable and Wiring
- Voice
and Video Conferencing
- Installation
of Video Conferencing to Conference Rooms
- Installation
of Video Conferencing to Portable Terminals
- Installation
of Video Conferencing to Desk Tops
- Installation
of Voice Conferencing
Billing
and Account Management
- Billing
(Agency Going From Centralized to Direct)
- Billing
Verification
Customer
Service
- Customer
Service and Technical Support - Voice
- Customer
Service and Technical Support - Data
- Customer
Service and Technical Support - Video
Additional
Solutions
- Managed
Storage Services
- Information
Assurance Assessment
- Secure
Messaging and High Assurance Systems
- Managed
Performance Simulation and Modeling
- Campus
Cable Backbone Network Design
- Internet
Co-Location Services
- Silent
Messaging & Paging Systems
- Asset
Management Services
- Firewall
Monitoring and Intrusion Detection
- PKI
Consulting and Managed Vault Services
- Wireless
Custom Network Solution
- Digital
Learning
- Network
Operations Center
- Type
I Classified Networks
Enterprise
PageStation & VisualPA Solutions:
Countdown MessageNet provides our clients with innovative methods of communicating
information through the integration of Wireless Paging & Visual Intercom
systems. We are defining the science of priority communications.
Silent
Messenger PageStation, intranet based multi-user paging software
provides easy to use communications to all pagers in the enterprise, both
on premise and commercial service paging providers. Countdown MessageNet
provides hardware, software and pagers for a complete turnkey solution
that meets all your paging needs.
Silent
Messenger VisualPA is the most cost effective & user-friendly
electronic sign based visual intercom/ public address hardware and software
system available in the market place today. All products work with wireless
hand held remote control programmers or with software that you can install
on your PC and the premier MessageNet WorX software applications on the
market today. These server based MessageNet WorX software applications
communicates to the message signs no matter where you place them on your
enterprise network. They can be 20 feet away, on other floors, in other
buildings, or across the country. Anywhere your network reaches you can
place signs and communicate to them using any PC in the enterprise, if
you give the user authority to do so.
PageStation
provides many advanced Paging features.
- Archives
all messages sent and received.
- User
defined distribution lists to page multiple people with a single message.
- Supports
pager authorization lists to stop pager abuse. Allows users to create
lists of people that can or cannot page them.
- Allows
pager forwarding, like Phone forwarding routes pager messages to the
responsible party.
- Supports
scheduled paging. Allows you to create schedules as to when pages
are delivered.
- Allows
users to reply to pages which automatically return a receivers reply
page to the sender.
Cabling
Plant Services
CTI provides nationwide cabling services to meet our client’s infrastructure
requirements and specifications. The following represents a typical outlined
structure and plan:
Codes
& Certifications
All cabling will meet both state and local codes as well as adhere strictly
to the Infrastructure Upgrade in the Cabling Standards and Specifications.
The cabling design and installation shall follow strict industry standards
set forth by the Building Industry Consulting Service International, Inc.
(BICSI), and will be certified by a Registered Communications Distribution
Designer (RCDD).
Purpose
CTI establishes a design and installation plan to be reviewed by the client
for the installation of the data cabling system for their project. The
purpose of our plan is to assure the client design meets their needs,
and is installed in strict accordance with the contract. Our plan serves
as a management tool for any oversights in design, installation procedures
and standards.
Plan
Objective
- Reduce
the client’s total cost for the installation while maintaining quality
and functionality.
- To
assure the client of CTI’s compliance with all completion dates, standards,
and schedules.
- Provide
the client with consistent installation, testing, documentation, and
warranties on this project.
- Provide
the client with an installation support plan targeted toward supporting
this facility within acceptable pricing, response, and time constraints.
Site
Survey Services
The following represents a standard site survey that will be conducted
prior to actual work. Please keep in mind that each survey differs based
on the actual requirements and site deliverables:
- Tour
entire facility, check for networked devices (i.e., hubs and switches)
that may be located in a location other than the central wiring closet
- Quantity
of network devices that may be daisy chained
- Determine
phone system by make/model
- Inventory
networking equipment such as modems, routers, hubs and switches in
operation (quantity of devices) by asset tag #’s and make/model
- Inventory
Spare Networking equipment such as modems, routers, hubs and switches
(quantity of devices) by asset tag #’s and make/model
- Take
before pictures
- Inventory
number and make/model of devices (dumb terminals, PC’s, printers,
etc)
- Type
of cabling and how it’s terminated
- Verify
installation/type of dial backup
- Environmental
condition of wiring closet (make recommendations)
- Condition
and location of closet area
- UPS?
Model/Type
- Surge
protectors? Is all networking gear plugged directly into protection
or outlets?
- Is
the equipment located within 6 feet of the D-Marc or extended D-Marc?
- Are
circuit ID’s clearly labeled if extended at both ends?
- Is
there a phone that can reach the wiring closet area
- Provide
findings documentation to Client
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